Multilingual Consultation Helpline for Foreigners



You can call us anywhere you are in Japan!



   Though I want to be in Japan, I don’t know what should I do. Though I am discriminated, I couldn’t tell to anyone. I do not understand Japanese well, and procedure at government offices is impossible to understand.

   Though I want to enter a Japanese school, I do not know how. I want to go for consultation using my own language.

   Given this kind of trouble, where can I consult using my own language? This service exists anywhere in Japan. The call for consultation is free of charge.

   Free call at this number 0120-279-338. Please call us!

Procedure of consultation

(1) Please Dial 0120-279-338

Guidance procedure can be heard.
(2) Please choose the number of the desired language.

Language available: English, Tagalog, Korean, Chinese, Spanish, Portuguese, Thai

Schedule of Consultation

English: Monday 10:00am-10:00pm, Tuesday 10:00am-4:00pm, Wednesday 10:00am-4:00pm, Thursday 4:00pm-10:00pm, Friday 10:00am-4:00pm Sunday 10:00am-10:00pm

Tagalog: Monday 10:00am-10:00pm, Tuesday 4:00pm-10:00pm, Wednesday 10:00am-4:00pm, Thursday 4:00am-10:00pm Friday 10:00am-4:00pm, Sunday 10:00am-10:00pm

Korean: Tuesday 10:00am-10:00pm, Friday 4:00pm-10:00pm, Saturday 4:00pm-10:00pm

Chinese: Monday 10:00am-10:00pm, Tuesday 4:00pm-10:00pm, Wednesday 10:00am-4:00pm, Thursday 10:00am-10:00pm, Friday 4:00pm-10:00pm, Saturday 4:00pm-10:00pm Sunday 10:00am-4:00pm

Spanish: Wednesday 4:00pm-10:00pm, Thursday 10::00am-4:00pm, Friday 10:00am-4:00pm, Saturday 10:00am-4:00pm Sunday 10:00am-10:00pm

Portuguese: Wednesday 4:00pm-10:00pm, Thursday 10:00am-4:00pm Friday 4:00pm-10:00pm, Saturday 10:00am-4:00pm Sunday 10:00am-10:00pm

Thai: Monday 4:00pm-10:00pm, Wednesday 4:00pm-10:00pm, Saturday 10:00am-10:00pm

Consultation Desk Period: March 11 (Sunday) – March 31 (Saturday)

   The Helpline Model is a project of Ministry of Health, Labour, and Welfare. Immigrants supporting NGOs will answer your call.